Privacy Policy

Last updated 29 September 2026

This policy explains how Integrate Collective Consultancy - FZCO, a company incorporated in Dubai, handles your personal information.

1. What we collect

• Identity and contact. Name, email, phone, date of birth.
• Health information. Health history, medications, symptoms, allergies, dietary needs, measurements, and what you tell your health specialist.
• Program activity. Habit logs, meal photos, step and water data, check-in notes, chat messages.
• Payment. Handled by Stripe. We receive a record of the payment, not your full card number.
• Technical. Device, browser and usage data from our site and app.

Under Australian law your health information is sensitive information, which carries stricter rules. We collect it only with your consent, only where it is reasonably necessary to deliver your program, and we do not use it for anything you would not expect.

2. Why we collect it

• To build and adjust your meal plan, shopping lists and habits.
• So the person working with you can advise you safely.
• To support you and answer your questions.
• To take payment and meet our record-keeping obligations.
• With your consent, to send you marketing. You can opt out at any time.

3. Where your information is handled

We operate from the United Arab Emirates, so your information is handled there. Our providers handle it in the United States and the European Union, depending on the service. Australian Privacy Principle 8 requires us to take reasonable steps to make sure an overseas recipient protects your information to Australian standards, and in most cases we stay accountable for what they do with it. Our agreements with them require that standard of protection.

4. Who we share it with

• The dietitian, clinical nutritionist or health specialist working with you.
• HubFit, the health app that holds your plan, habits and messages.
• Stripe, which processes payments.
• ROASForm, which runs the booking form on our site.
• Vercel, which hosts our pages and counts page views.
• Our email provider, for the messages we send you.
• Anyone you ask us to share it with, such as your GP.
• Where the law in Australia or the UAE requires or authorises it.

We do not sell your personal information.

5. Connecting a device or health app

If you connect a device or health app to sync your steps, we receive only the data you authorise. Disconnect it in the app at any time and the sync stops.

6. Security and how long we keep it

We take reasonable steps to protect your information. Our site and app run over encrypted connections, access is limited to the people who need it to deliver your program, and we choose providers on their security practices as well as their features.

We keep your program records for 7 years after your last contact with us, which matches the general Australian standard for health records, then delete or de-identify them. We delete marketing contact details sooner if you ask us to.

7. Data breaches

If a breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires, and we will meet the equivalent UAE requirement.

8. Access and correction

Ask for a copy of what we hold, or ask us to correct it, at hello@integratehealthco.com. We aim to respond within 30 days. If we refuse, we will tell you why in writing.

9. Automated decisions

Nothing about your program is decided by a computer. Your plan is written and adjusted by a person, and a person reviews your check-ins. The app records what you log, it does not decide anything about you.

10. Cookies and analytics

Our pages use Vercel Web Analytics, which counts page views without cookies and does not identify you. We do not run advertising pixels or third-party advertising cookies on these pages.

Two embedded services set their own cookies when you use them: the booking form (ROASForm) and the app and checkout (HubFit and Stripe). Our pages also load fonts from Google Fonts, which means Google receives your IP address when a page loads. You can block cookies in your browser, though the booking form and checkout may then stop working.

11. Complaints

Contact us first at hello@integratehealthco.com and we will investigate. If you are not satisfied, an Australian resident can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

12. Changes

We may update this policy. The current version is always here, with its last updated date.

13. Contact

Integrate Collective Consultancy - FZCO
Licence no. 88189, Dubai, United Arab Emirates
hello@integratehealthco.com