Terms of Service
Last updated 29 September 2026
These terms form the agreement between you and Integrate Collective Consultancy - FZCO, a company incorporated in Dubai, United Arab Emirates (we, us, IntegrateHealth), for the 28 Day Plan. By purchasing or taking part, you accept them.
Who you are contracting with
You are contracting with a UAE company. Your information is handled outside Australia, as set out in the Privacy Policy. Your rights under the Australian Consumer Law still apply, and clause 8 says so in full.
1. What you receive
Over 28 days:
- A personalised meal plan built by a dietitian or clinical nutritionist around your body, your goals and the health information you give us, adjusted each week.
- Shopping lists built from that plan, using ingredients sold at Woolworths, Coles and Aldi.
- A lifestyle plan covering daily habits, energy, mood and stress.
- Two live check-ins, one a fortnight, to review your progress and change the plan.
- Chat support with your health specialist during the program.
- Access to the health app and the private community.
We may change who is assigned to you, or adjust how a part of the program is delivered, as long as what you receive overall stays the same.
2. Price and payment
The price shown at checkout is the price you pay. Prices are in Australian dollars and include Australian GST. Payment is taken in full when you join.
Card payments are processed by Stripe. We do not store your full card number. Your bank may add an international transaction or currency conversion fee, which is between you and your bank.
3. Our 30 day money-back guarantee
If you do not feel you have received the value of the service, email us at hello@integratehealthco.com within 30 days of your purchase and we will refund you in full. You do not need to have finished the program, and we do not ask you to prove anything. We refund to the card you paid with, and we aim to process it within 10 business days.
This guarantee sits on top of your rights under the Australian Consumer Law. It does not replace them.
4. Cancelling, pausing and rescheduling
You can stop at any time by emailing us. Within the first 30 days that means a full refund under clause 3. After 30 days the program is not refundable, except where the Australian Consumer Law requires it.
Check-ins are booked with you. If a time no longer suits, tell your health specialist in the app or by email and we will find another. If something serious comes up, such as illness or a family emergency, tell us and we will pause your program rather than let the 28 days run out.
5. Your responsibilities
- Give us accurate, complete health information so your plan can be built safely.
- Tell us promptly if your health, medication or circumstances change.
- Keep your account secure and do not share access.
- Treat our team and the community respectfully. We may remove access for abusive conduct.
6. Intellectual property
Meal plans, shopping lists, lifestyle plans, program materials and app content remain ours or our licensors'. They are for your personal use. Do not resell, publish or distribute them.
7. Health and safety
This is nutrition and lifestyle coaching, not medical care. Read the Medical Disclaimer before you join. We may decline or end your participation if we do not believe the program is suitable for you, and we will refund you if we do.
8. Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law, including that they be supplied with due care and skill and be reasonably fit for purpose. Nothing in these terms excludes, restricts or modifies those guarantees. Where the law allows us to limit our liability for failing one, our liability is limited to supplying the service again or paying the cost of doing so.
9. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss. Nothing here limits your rights under the Australian Consumer Law, or your right to claim for personal injury caused by our negligence.
10. Governing law
These terms are governed by the law of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
11. Changes
We may update these terms. The version that applies to you is the one published when you joined, unless a change is required by law.
12. Contact
Integrate Collective Consultancy - FZCO
Licence no. 88189, Dubai, United Arab Emirates
hello@integratehealthco.com